Remote support,
sorted over a call.
Not every problem needs a pick-up or a visit. Software issues, quick questions, and simple fixes can often be sorted remotely, the same day.
More than you'd think.
Software troubleshooting
Programs crashing, error messages, settings that need sorting.
Email & account setup
Getting a new email account working properly, or fixing sync issues.
Quick questions
Sometimes you just need someone to talk you through it — that's what remote support is for.
Safe, simple, and only with your permission.
We use secure remote-access software that only connects with your explicit go-ahead, and you can end the session at any time. Nothing happens on your device without you seeing it.
- You stay in control the whole time
- Session ends the moment you close it
- $30 per 15 minutes — $26.08 per 15 minutes for SuperGold cardholders
- Billed in 15-minute blocks from the start — no hourly minimum
- No call-out fee — you're only charged for the time we spend
Quick answers.
What problems can be fixed remotely?
Software issues, settings changes, slow performance, and most questions — often the same day, without a visit.
Is remote support safe?
Yes — you can see everything happening on your screen, and the session ends the moment we're done.
How much does remote support cost?
$30 per 15 minutes ($26.08 for SuperGold cardholders), billed in 15-minute blocks with no minimum charge.
Got something we could sort over a call?
Get in touch and we'll see if remote support works for it.