No visit needed
Remote support,
sorted over a call.
Not every problem needs a pick-up or a visit. Software issues, quick questions, and simple fixes can often be sorted remotely, the same day.
What we can fix remotely
More than you'd think.
Software troubleshooting
Programs crashing, error messages, settings that need sorting.
Email & account setup
Getting a new email account working properly, or fixing sync issues.
Quick questions
Sometimes you just need someone to talk you through it — that's what remote support is for.
How it works
Safe, simple, and only with your permission.
We use secure remote-access software that only connects with your explicit go-ahead, and you can end the session at any time. Nothing happens on your device without you seeing it.
- You stay in control the whole time
- Session ends the moment you close it
- $30 per 15 minutes — $26.08 per 15 minutes for SuperGold cardholders
- Billed in 15-minute blocks from the start — no hourly minimum
- No call-out fee — you're only charged for the time we spend
Got something we could sort over a call?
Get in touch and we'll see if remote support works for it.