Who we are
These terms apply to services provided by iFix Limited (NZBN 9429034142615), a New Zealand-registered, GST-registered business trading as "iFix," serving the Kāpiti Coast.
Our services
We provide computer and device repair, IT support, and related technology services, delivered by pick-up, drop-off, on-site visit, or remote session as agreed with you.
Quotes & pricing
Where possible, we'll provide a quote before chargeable work begins. Our standard rates are published on our pricing page and include GST unless stated otherwise. Final costs may vary if the actual scope of work differs from what was initially assessed — we'll let you know before proceeding with any additional charges.
Your consumer rights
Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Our services are guaranteed to be carried out with reasonable care and skill, fit for the purpose described, and completed within a reasonable time. See our Guarantee & Warranty page for full detail.
Devices left with us
While we take reasonable care of any device left in our possession for repair, you should ensure your data is backed up beforehand. We are not liable for data loss except where it results directly from our negligence.
Payment
Payment is due on completion of work unless otherwise agreed. We accept the payment methods advised at the time of booking.
Cancellations
If you need to cancel or reschedule a booking, please give us as much notice as possible. On-site visits cancelled with very short notice may incur a call-out charge.
Limitation of liability
To the extent permitted by law, our liability for any claim relating to our services is limited to the cost of the service provided. This does not exclude or limit any guarantee, right, or remedy that cannot lawfully be excluded under the Consumer Guarantees Act 1993 or Fair Trading Act 1986.
Changes to these terms
We may update these terms from time to time. The version on this page at the time of your booking applies.
Contact
Questions about these terms? Contact us at support@ifix.nz or 04 242 0779.
This page is general information and not a substitute for legal advice. If you have a specific legal question, we'd recommend speaking with a qualified lawyer or Consumer Protection (consumerprotection.govt.nz).