Our commitment
iFix Limited is committed to protecting your privacy in accordance with the Privacy Act 2020. This policy explains what personal information we collect, why, and how we handle it.
What we collect
When you contact us, book a service, or use our website's forms, we may collect your name, phone number, email address, and details about the service you've requested. We do not knowingly collect information beyond what's needed to provide our services.
Why we collect it
- To respond to your enquiry or booking request
- To provide the repair or support service you've asked for
- To send you a quote or invoice
- To follow up on completed work if needed
How we store it
Your information is stored securely and only accessed by people who need it to provide our services. We take reasonable steps to protect it from loss, unauthorised access, and disclosure.
Who we share it with
We don't sell or share your personal information with third parties for marketing purposes. We may share limited information with trusted service providers (such as our website hosting or form-processing provider) solely to operate our business.
Website forms
Contact, booking, and quick-question forms on this site are processed through Netlify Forms, which stores submissions securely so we can respond to you.
Your rights
Under the Privacy Act 2020, you have the right to ask what personal information we hold about you, and to request that it be corrected. To make a request, contact us at support@ifix.nz.
Data breaches
If a privacy breach occurs that's likely to cause serious harm, we'll notify affected individuals and the Office of the Privacy Commissioner as required by law.
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.
Contact
Questions about this policy, or how we handle your information? Contact us at support@ifix.nz or 04 242 0779. You can also contact the Office of the Privacy Commissioner at privacy.org.nz.
This page is general information and not a substitute for legal advice.