Here's exactly
how it works.
No surprises, no confusing steps — here's the whole process from first message to a working device, and who you'll be dealing with along the way.
Get in touch
Call, email, or fill out our form. Tell us what's going on — you'll be talking with James directly, not a call centre.
Free assessment
We'll ask a few questions to understand the issue, and give you an honest first read on what's likely wrong and roughly what it'll cost.
Pick-up or on-site
We collect your device from home free of charge and take it to our site — typical turnaround is 2–3 days — or come to you if that suits the job better.
Diagnosis & quote
We properly diagnose the fault and confirm a price before any chargeable work starts — no surprise invoices.
The repair
We fix it using quality, tested parts — sourced at the best price for you, direct where possible, to keep your cost down.
Handover & explanation
Your device comes back to you working, with a plain-English explanation of what was wrong and what we did.
A real person, every time.
iFix is run by James, with over 20 years of hands-on computer repair and technology experience. When you call, message, or book online, you're dealing directly with the person doing the work — not a rotating support queue.
- Direct contact — no call centre
- Same person handles your enquiry through to completion
- Clear, honest communication at every step
- Questions answered in plain English, not jargon
Ready to get started?
Book online or send us a quick message — we'll take it from there.